How AMIR Has Fostered Consumer Protection Practices Amidst COVID-19
Source: The New Times
In effort to safeguard employees and clients, the Association of Microfinance Institutions in Rwanda (AMIR) instituted various measures to raise awareness about the virus and control its spread in the industry. According to Aimable Nkuranga, the Executive Director of AMIR, the move aimed part of the association’s efforts to promote responsible financing while adhering to the principles of consumer protection.
Consumer-protection principles include appropriate product design and delivery, prevention of over-indebtedness, transparency, responsible pricing, fair and respectful treatment of clients, privacy of client data, and mechanisms for complaint resolution.