IDEO Last Mile Money Launches Financial Confidence Playbook!

Introducing IDEO Last Mile Money's Financial Confidence Playbook—a design guide for product teams and research organizations focused on digital financial services for the last mile. It features top design patterns and best practices from the 100+ products and prototypes built with partners in emerging markets and focused on last mile users over the past four years.

From exploring financial use cases and product flows on the Playbook website to end-to-end journeys in the Figma Library, the Playbook holds resources you can adopt today to level up your product offering and design for greater adoption at the last mile. Read more here on why the LMM team built the Playbook and how design and product teams have used it.

IDEO is a global design firm best known for its pioneering work in human-centered design. In 2019, IDEO launched Last Mile Money to connect underserved communities to the digital economy.