VISA surveyed 4,500 consumers and 2,000 small businesses in eight countries—the U.S., Canada, Brazil, Germany, Ireland, Hong Kong, Singapore and the U.A.E.—from 18 - 29 June 2020.
Globally, consumers accessed finance apps over a trillion times in 2019. The trend is likely to accelerate, making digital-only the new norm for financial services.
Consumer use of mobile finance, banking and insurance apps jumped 71 percent in 2019. In 2020, however, they’ve gone from nice-to-have to essential.
To help banks help their customers through these trying times, many fintech providers are extending free, discounted, or accelerated deployment offers to financial institutions.