Displaying 1 - 10 of 20
Paper

The COVID-19 Client Interview Tool for Financial Service Providers

A set of standardized questions FSPs can use to interview their clients during the pandemic.

A set of standardized questions FSPs can use to interview their clients during the pandemic
Paper

Assessment of the Sustainable Performance of SME Finance Service Providers

Applying an SME lens to environmental and social performance standards
Guide

Series of SPTF Guidance Notes: Issues 7-10

Practical resources to address operational challenges with social performance management
Guide

Series of SPTF Guidance Notes: Issues 1-6

Practical resources to help practitioners refine their Social Performance Management practices
Case study

Case Study of KOMIDA: A Journey to Implement the Universal Standards for Social Performance Management

Lessons learned from an Indonesian MFI's experience with social performance management
Paper

Guidelines on Outcomes Management for Financial Service Providers

Key Terms and 10 STEPS for Practical, Cost-effective, Outcomes Management