All Publications

Showing 1 - 10 of 134
Slide Deck

Global Landscape: Data Trails of Digitally Included Poor (DIP) People

This reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.

Paper

Social and Solidarity Economy: Social Innovation Catalyst in Africa?

The report highlights internal and external factors impacting social and solidarity economy organizations in their social innovation process and presents a set of policy recommendations to unlock their potential.

Case Study

Informed Design: A Case Study Series (Tyme Group)

This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.

Slide Deck

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

Paper

How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Slide Deck

Women in the Platform Economy: Emerging Insights

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

Case Study

TymeBank Case Study: The Customer Impact of Inclusive Digital Banking

The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

Paper

Inclusive Digital Banking: Emerging Markets Case Studies

What makes digital banking inclusive? This Working Paper takes a detailed look at how three digital banks in India, South Africa and the Philippines are innovating and driving financial inclusion.

Paper

Credit on the Cusp: Strengthening Credit Markets for Upward Mobility in Africa

How credit can help support the emergence of a middle class