All Publications
Building Value in Microfinance Through Digitization: A Role for Funders
Funders play a crucial role in ensuring that microfinance institutions (MFIs) continue to serve the most excluded and underserved customers in the future. This note highlights the importance of funders in supporting the digital transformation of MFIs.
Building Value in Microfinance Through Digitization: Lessons from Loan Automation Pilots
To address the hope and frustration brought about by digitization, CGAP identified and tested five core principles for successful implementation.
Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving
Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
State of the Economy: Focus on Digitisation and the Impact of COVID-19 on MSEs
In Kenya, the trend of divergent impact continues, with macroeconomic resilience masking sustained inequalities and divergence in recovery.
Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.