All Publications

Showing 1 - 10 of 11
Paper

Building Value in Microfinance Through Digitization: A Role for Funders

Funders play a crucial role in ensuring that microfinance institutions (MFIs) continue to serve the most excluded and underserved customers in the future. This note highlights the importance of funders in supporting the digital transformation of MFIs.

Paper

Building Value in Microfinance Through Digitization: Lessons from Loan Automation Pilots

To address the hope and frustration brought about by digitization, CGAP identified and tested five core principles for successful implementation.

Paper

Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

Case Study

A Case Study on Connecting With Low-income Customers Through Digitalisation

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

Paper

State of the Economy: Focus on Digitisation and the Impact of COVID-19 on MSEs

In Kenya, the trend of divergent impact continues, with macroeconomic resilience masking sustained inequalities and divergence in recovery.

Case Study

Savings and Retail Banking in Africa: A Case Study on Innovative Business Models

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

Guide / Toolkit

Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation

Guidance on the cultural and interpersonal aspects of this process for MFIs
Paper

Digital Transformation of Microfinance and Digitization of Microfinance Services to Deepen Financial Inclusion in Africa

Policy and regulatory recommendations to facilitate digital transformation
Case Study

Turning MFI Digital Strategies Into Reality

Learning from the experience of nine African MFIs deploying digital financial services