A committed, well-trained, and competent workforce is one of the keys to successful delivery of financial services. However, many financial service providers struggle to find qualified, committed staff in a constantly evolving sector. Often, companies do not invest enough time and resources in staff development and training, leading to inefficiencies or failures in service delivery.
Affordable, ongoing training is a critical need for most microfinance institutions, and in recent years online training, or a combination of online and in-person courses, offered by various training providers, including Gateway Academy, have emerged to address this need. Through effective hiring and active and ongoing human resource management, institutions can improve staff capacity and better equip themselves to deliver high-quality services to their customers.
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