All Publications
Showing 1 - 7 of 7
Weathering the Storm II: A Case Study of Viator
Lessons learned from previous crises to help with future crisis responses
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
Expanding Islamic Microfinance in Azerbaijan: The Case for Industry Coordination to Serve New Client Segments
Addressing client drop-outs due to financial product inconsistencies with their religious beliefs
VF AzerCredit’s Code of Ethics: Putting Values into Practice
Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards
Hiring Staff With Disabilities at AccessBank, Azerbaijan
Analyzing inclusive hiring practices at AccessBank
Regulation for Expanding Rural Financial Services: USAID Azeri Rural Credit Project (ARC) Capitalization, Governance, Ownership, Control
CredAgro helps meet the financial needs of Azeri farmers